Refund policy

All Stush products are food items, so we do not accept returns or offer refunds for changes of mind. All sales are final, except where otherwise required by law.

If something isn't right with your order, please let us know. We'll work with you to make it right.

Report a Problem

Please contact us at stushteam@stushpatty.com within the following timeframes:

Patties: Within 24 hours of delivery.
Cooking Pastes and Snacks: Within 48 hours of delivery.

When contacting us, please include:

Your order number
A brief description of the problem
Photos of the product, packaging and shipping box (where relevant)

You do not need to return any products.

What We'll Cover

We will review claims involving:

Items damaged in transit, such as broken or leaking jars or torn or crushed packaging.
Incorrect or missing items.
Defective products or quality issues.

For approved claims, we will provide a replacement or refund for the affected items, depending on the circumstances. If only part of your order is affected, only those items will be replaced or refunded.

What We Can't Cover

We cannot accept claims for:

Changes of mind or personal taste preferences.
Patties that thaw because no one was available to receive the delivery.
Incorrect or incomplete delivery addresses entered at checkout. If an order is returned to us for this reason, the customer is responsible for the cost of reshipping.
Packages confirmed as delivered by the carrier that are subsequently lost or stolen. Please contact us so we can help investigate.
Delivery delays caused by carriers, weather or other circumstances beyond our control.

Please review the ingredients and allergen information on each product page before ordering.

Delivery and Shipping Fees

Delivery and shipping fees are non-refundable unless the issue is due to an error on our part or a refund is otherwise required by law.

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.